Sometimes, it's hard to know where to start with a home energy problem. Talking to a trusted expert can help you understand your options and find practical solutions.
Free, impartial advice and support is available online, by phone and in person.
If you’re struggling with energy bills or keeping warm The Centre for Sustainable Energy (CSE) provides free, impartial energy advice.
An adviser can help you:
understand your energy bills deal with energy debt find out about grants and financial support keep your home warmer in winter and cooler in hot weather get help if your heating is not working deal with problems with your energy supplier Call CSE on 0800 082 2234
Contact CSE online
Information on contacting CSE via video with an interpreter for users of British Sign Language
“I didn’t know who to turn to and couldn’t see a way out. The adviser supported me with my energy bills and water debt and helped me get free solar panels and a heat pump. My home is now warmer and cheaper to run.”
- With help from CSE, Joanna got a Warm Homes Local Grant
If you need help with more than energy The Community Wellbeing Hub can help if energy costs are part of a wider problem, or you need support with more than one issue
The Hub can connect you with local support for:
energy and keeping your home at a comfortable temperature money and benefits accessing food housing health and wellbeing You don't need to know which service you need. The team will talk to you about your situation and help you find the right support.
Call the Community Wellbeing Hub on 0300 247 0050
Contact the Community Wellbeing Hub online
If you want to make your home more energy efficient Retrofit West provides impartial advice to help you make your home warmer, more comfortable and more energy efficient.
They can help you:
Understand which improvements may be suitable for your home Learn more about insultation, heating, ventilation and renewable energy Understand what to do first Find out about financial support that may be available Get advice by phone or online Retrofit West run a variety of advice services.
Call the Retrofit West Advice Line on 0800 038 6733
Book an advice call
Find out more about home energy advice services from Retrofit West
Book a free home visit If you'd like help with identifying the right type of home energy improvements to maximise savings and impact, you can also book a free home visit through Bath and West Community Energy (BWCE) , in partnership with Retrofit West .
At your home visit, the adviser can:
identify possible energy-saving improvements explain your options help you decide what to do next Book a free home visit
“I have nothing but good things to say about Retrofit West. The quality of the support provided has been transformational, especially as a first-time homeowner."
- Richard had a free home visit from Retrofit West
If your home is older or listed If you home is listed, in a conservation area or traditionally built, you may be able to get free specialist advice through the Green Heritage Homes project on the B&NES council website.
Get advice for an older or listed home
If you'd prefer to chat with someone in person Maybe you'd rather talk through issues and explore possibilities, face to face? You can get free energy advice, support and signposting to services at any of our events and drop-in sessions across Bath and North East Somerset.
At our Energy at Home sessions, you can speak to advisers from organisations including the Centre for Sustainable Energy (CSE) and Citizens Advice Bath and North East Somerset .
They can help with:
energy bills and keeping your home warm financial support you may be entitled to making your home more energy efficient finding the right advice and support Find an Energy at Home event
If you're not sure where to start If you’re not sure what support you need, get in touch with us directly using our contact form. Tell us briefly what you need help with, and we’ll signpost you to the most appropriate information, advice or support.
Complete our online contact form
